News & Events

Speaking at Operational Excellence Summit, Hamburg

Posted on 12th August, 2023

Operational excellence is often associated with processes, systems, and efficiency. Yet behind every operational outcome is leadership behaviour.

On June 12-14, 2024 in Hamburg, I’m looking forward to discussing how leaders influence execution, decision-making, and performance through the everyday behaviours that shape organisational culture. Real operational excellence begins long before a process map is drawn.